How can we help you?
1. Why Pocketstock?
Pocketstock provide high quality stock content at competitive rates. Our Content Providers are constantly uploading new material ensuring that our clients always get the image that they want.
2. Do I need to register to use the site?
No. There is no need to register if you just want to do a quick search but there are a number of useful features that you won’t have access to unless you register. You will also need to register if you want to make a purchase.
3. What are stock photos?
Stock photos are essentially ready made images which you can licence from stock photography agencies. So, instead of producing a specific image for a particular job, you can search through an existing library or collection of images to find what you’re after.
4. What is ‘Royalty Free’ licensing?
A ‘Royalty Free’ licence allows you to reproduce an image over and over again for multiple uses as long as the usage falls within the terms of the licence agreement
5. How do I register?
Registration is simple, fast and free. Click on sign up and all you need to do is complete the form on the registration page. There is no fee for registering with us.
6. Do I have to provide my credit card details when I register?
No. You will not be asked for your credit card details until you wish to make a purchase.
7. Do you keep my credit card details?
We use a secure internet payment system and we will not keep your credit card details.
8. Can I share my username and login details?
No. These details are confidential and only one user is allowed to use your account. If you require a Multi-Seat licence, please contact Customer Support.
9. How are the prices on Pocketstock so low?
Because of our licensing and pricing structure, we’re able to deliver high quality images at a low price.
10. When is new content added to the site?
Our Content Suppliers are constantly shooting and uploading new material to the site on a daily basis.
11. Do you protect my privacy?
We take our client's privacy very seriously and we do not pass on any information to third parties.
1. What is a comp image?
A comp is a low resolution file with a watermark which can be used free of charge for mock up/presentation purposes only. Comp images may not be used for anything else.
2. Can I get a larger unwatermarked comp image?
We do not normally provide high resolution unwatermarked comp images unless there are special circumstances in which case you should Contact us.
1. Do I need to register before purchasing?
Yes, and when you register with Pocketstock you'll be able to use all the features of the site which are only available to registered members.
2. What image size do I need?
It depends what you're going to be using the image for but it's always best to get a larger file size than a smaller one if you're unsure. As a rough guide small files are best for use mobile devices, medium files for web use and larger files for any printed matter.
3. Why are image not all available in the same size?
Our images are produced on different types of cameras and mobile phones so not all images will be available in the same sizes. Whilst it is technically possible to upsize images, we do not do so as it affects image quality.
4. Do you have high resolution files?
All images have their own specific file sizes so some images may not be available in the resolution you wish. Please note that file size is in Megabytes (MB) and image resolution is in Megapixels (MP).
5. If I bought an image but need a larger file, can I upgrade?
Yes. If the file you bought is too small and you'd like to upgrade to a larger file size, just go to downloads in your purchase history and select the size you'd like to upgrade to.
6. How much does it cost to upgrade the size of an image?
All you pay is the difference between the image you actually purchased and the image that you now want to upgrade to.
7. What do images cost?
The cost of an image varies depending on which collection its from and what file size you want to buy.
1. What is a licence and why do I need one?
When you make a purchase, you are buying the right to use an image as per the terms outlined in the accompanying royalty free licence.
2. Does the licence I’ve purchased expire?
No. All Royalty Free licences are effective worldwide and indefinitely unless the terms of our licence agreement are broken, such as for using an image in a negligent way, for example.
3. Are any other licensing options available?
Pocketstock only offer Royalty Free Licences. All images include a basic royalty free licence but you can upgrade to one of the following licences: Multi-Seat, Unlimited Reproduction and Product for Resale.
4. How do I know if I need an extended licence?
Generally, if you need to use the image as part of an item for resale (posters, cards, website templates, etc), you want unlimited usage or you want to download the image onto more than one computer, then you will need to buy an extended licence.
5. Can I upgrade to a different licence?
Yes, you can. All you have to do is go to the Downloads page on your Dashboard and select upgrade licence. You only have to pay the difference.
6. I purchased the licence to an image to use in one project and now I'd like to use the same image for a different project in a new media. Is this allowed?
Yes. The licence is still effective provided the terms of its use are not breached in the previous project or the new one. Please read the terms and conditions of the licence if you are unsure.
7. What’s the maximum number of copies allowed?
A Royalty Free Licence allows an image to be copied up to, and including, 500,000 times. This does not apply for electronic use.
8. Can anyone, beside me, use the image I’ve purchased the rights to?
A Royalty Free Licence applies to one person only. The image may be used by the licence holder’s employee or for company projects but the licence cannot be transferred.
9. Do I have to give credit for the image(s) I use?
Giving credit to the photographer is not mandatory though it is encouraged. Our photographers appreciate any credit given to their work. All credit should be displayed as: “©’photographer’s name’/Pocketstock”
10. I need a copy of the model or property release? Is this possible? Is there a fee?
All our contributors must upload all relevant releases for their content, so yes, they are available upon request. There is no charge for this service unless you require a large amount of releases in which case a small fee may apply.
1. I can’t login to my account.
There may be a number of reasons why you can’t login so first of all, make sure that your browser accepts cookies and your firewall isn’t blocking information. Finally, clear your cache or try another browser.
2. There was a problem downloading my image.
You can re-download an image at no extra cost from your Dashboard in the Downloads section. If there is still a problem, contact us with the file number and we can email the image.
3. I’ve downloaded the wrong image by mistake.
If you download the wrong image by mistake and report the error within 24 hours, we will replace the image at no extra cost. You will, however, be required to confirm that you have not used the image and you have deleted all digital copies of the image downloaded in error.
4. The image I’ve downloaded is corrupt and unusable.
Please contact us with the file number and nature of the problem so we can check the image and email it to you.